Returns & Exchanges
We want you to love your Kowtow garments, which is why we offer a 30-day return window for items in their original, unwashed condition. All returns must be processed through our online portal to ensure a seamless experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all designer tags remain attached and that the garment is neatly folded.
Label and Post
Download and print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at your nearest postal hub.
Refund Processing
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing